Long distance relationships are never easy. This is especially true of large-scale organizations which are housed in multiple and varied locations. Sometimes differing locations will have differing needs but more often they have similar struggles. Like the Western Australia Police.
The Western Australia Police recently began using IdeaScale as a method of conquering that distance; namely a distance that covers over 2.5 million square kilometers, including 11 districts and 197 police stations in both urban and rural areas. As a result of their Frontline 2020 initiative, the WAP feels more connected and collaborative than ever. The kilometers between are hardly noticeable with the centralized digital meeting spot to recommend better ways of working, solutions to problems, and collaborate with fellows—regardless of physical location. It also allows workers the opportunity to note the similarities amongst themselves, to realize that they are not as isolated as they might physically feel sometimes.
As Deputy Commissioner Steven Brown relayed, one of the best outcomes of Frontline 2020 has been the ability for all members of their workforce to have one central location to identify “the things that make it hard for them to get their jobs done,” things which the Deputy Commissioner says are often easy to fix once they are known. In essence, the program allows for everyone in the community to feel heard and respected in the process. Moreover, the WAP emphasizes their appreciation for the participation of their workforce by responding to every suggestion, and incentivizing with the possibility for small prizes.
In addition to a more engaged, collaborative workforce, the ideas coming from Frontline 2020 have already had a positive impact on the administrative and logistical side as well, saving thousands of hours of work time.
To find out more about the Western Australia Police and Frontline 2020, click here to download the recent case study.