Long distance relationships are never easy. This is especially true of large-scale organizations which are housed in multiple and varied locations. Sometimes differing locations will have differing needs but more often they have similar struggles. Like the Western Australia Police.
The Western Australia Police recently began using IdeaScale as a method of conquering that distance; namely a distance that covers over 2.5 million square kilometers, including 11 districts and 197 police stations in both urban and rural areas. As a result of their Frontline 2020 initiative, the WAP feels more connected and collaborative than ever. The kilometers between are hardly noticeable with the centralized digital meeting spot to recommend better ways of working, solutions to problems, and collaborate with fellows—regardless of physical location. It also allows workers the opportunity to note the similarities amongst themselves, to realize that they are not as isolated as they might physically feel sometimes.
As Deputy Commissioner Steven Brown relayed, one of the best outcomes of Frontline 2020 has been the ability for all members of their workforce to have one central location to identify “the things that make it hard for them to get their jobs done,” things which the Deputy Commissioner says are often easy to fix once they are known. In essence, the program allows for everyone in the community to feel heard and respected in the process. Moreover, the WAP emphasizes their appreciation for the participation of their workforce by responding to every suggestion, and incentivizing with the possibility for small prizes.
In addition to a more engaged, collaborative workforce, the ideas coming from Frontline 2020 have already had a positive impact on the administrative and logistical side as well, saving thousands of hours of work time.
To find out more about the Western Australia Police and Frontline 2020, click here to download the recent case study.
Ever wanted to change the world from the comfort of your own home? You may have a chance to do just that.
A new global innovation ecosystem will soon make its debut. Utilizing a dedicated community site CauseTech.Net, powered by IdeaScale, the “Succeed Where There’s a Need” campaign promotes social entrepreneurship and aims to aggregate the world’s best and brightest. The focus is specifically on helping UNICEF scale its efforts to meet the ever-growing needs of the poorest and most vulnerable and excluded children across 150 countries.
CauseTech.net suggests five big challenges that the campaign is trying to address: lack of access to water, lack of access to education, lack of access to electricity, lack of access to sanitation, and lack of access to health care. You can also see examples of innovations that are already working to improve these situations, including a self-powered streetlight and a water generator that produces drinking water from air.
UNICEF is joined in partnership by the Business Performance Innovation (BPI) Network and the Global Renewable Energy & Environmental Network (GREEN), as well as a number of other esteemed partners and affiliates. At every level—from an individual who might have an innovative idea to private sector partners who can help fund the scaling of projects—there is an opportunity to support the initiative.
Dr. Sharad Sapra, the director of the UNICEF Global Innovation Center, said of the campaign, “Our development strategy is to be the connector between all the relevant actors in the value chain, to ensure innovative solutions can be successfully implemented and scaled across regions and contexts. Achieving our goal of reaching every child requires disrupting ‘business as usual.’ New ways of thinking have to be developed. Assumptions and strategies must change. That’s why innovation is so important.”
Dr. Sapra talks about CauseTech in this video about the program:
The platform will allow for ongoing ideation, but will also run timed contests curated by UNICEF Innovation teams. The first official contest will focus on alternative energy solutions for Burundi, a country where only three percent of the population is connected to the electricity grid.
You can find out more by visiting CauseTech.Net.
What can happen when you invite open, global innovation into your organization? International company Magneti Marelli found out when they partnered with Open Knowledge to create their Laptime Club.
Magneti Marelli was founded in Italy in 1919. It is committed to the design and production of hi-tech systems and components for the automotive industry. As an organization, the group’s presence stretches across 19 countries, and is a supplier for the most important car makers in Europe, North and South America, and Asia.
Structured to be a community for motorsport engineers and experts, but also for technology and electronics enthusiasts, the Laptime Club was designed specifically to stimulate creativity and innovation in racing. It was open to the entire global community, and 85% of the ideas that Magneti Marelli ended up receiving were from sources external to their company.
As a result of the group’s large-scale invitation, they received nearly 100 ideas across 6 months of innovation. From these, twenty ideas rose to the surface as idea finalists, and then were further winnowed to two winning ideas to be considered for development.
Two of the most powerful strategies that Magneti Marelli used during the innovation period were their social media outreach and their regular innovation team meetings. The group used the entire digital toolkit in order to promote the innovation community, including blogging, email announcements, and campaigns on social media platforms like Facebook and Google. This allowed them to do the absolute most digital promotion possible. Magneti Marelli also utilized regular innovation team meetings, gathering once a month to look at and respond to new ideas, including reaching out to idea authors for more details about their ideas. Imagine how encouraging it would be as an idea author to not have to wait until the end of the six-month to hear anything about your idea. It likely made idea authors more apt to want to contribute in the future, even if their first ideas were not implemented.
Read more about Magneti Marelli and the Laptime Club in this recent case study.
One of the many awesome things to come out of South by Southwest a couple of weeks ago was NASA’s release of a new app, Asteroid Data Tracker, which allows the average citizen to crowdsource the presence of asteroids. Well, the average citizen with a telescope and the asteroid tracker desktop software.
The app and software were created during a crowdsourced competition produced by NASA and asteroid mining company Planetary Resources, the goal of which was to surface a better asteroid tracking algorithm. With this new software, users will be able to take images from their telescopes and use the algorithm to determine whether or not the bodies present in those images are asteroids.
According to NASA, this new algorithm is able to identify asteroids with a 15 percent higher rate than previous algorithms. The reported asteroids that are surfaced by common folks are useful for both NASA and Planetary Resources. NASA tries to keep an eye on all near-earth asteroids, hopefully to avoid any Armageddon-type situations, as well as considering candidates for potential asteroid missions. Their partner, Planetary Resources, would be interested in that as well, since it’s much easier to mine an asteroid if you can get to it.
Click here for more information about Asteroid Data Tracker, and to download.
What other kind of agencies might benefit from engaging in crowdsourcing of this nature?
Last week we updated you on our new upcoming feature, IdeaScale Stages. Stages will allow for the further development of ideas beyond the ideation stage. As the name suggests, the feature presents three new stages that will help to see selected ideas through to their implementation: Build a Team, Refine, and Assess.
The stages will help to facilitate the construction of team members around a particular idea, allow for the introduction of improvements to already presented ideas, as well as documentation for those embellishments, and enable evaluation of the viability of the idea from all angles.
Don’t miss our demonstration of Stages, along with a Q&A following the demonstration, on Wednesday, February 25. Find more information and sign up for the free demo here.
Life these days can sometimes seem hopeless. Turn on the news and you see negative story after negative story.
However, there is cause for hope. More and more, amidst all of the negativity, we see global citizens coming together to remind us all that the things which bring us together are larger than those which divide us.
Opportunities like the 2nd Annual Global Innovation Competition showcase ideas from those global citizens. The competition is an initiative operating in 8 African and 4 Asian countries specifically to support innovators and entrepreneurs in realizing projects that improve the relationship between citizens and governments.
Once submitted to the competition, ideas are voted upon by members of the communities where they will have an impact, with 75% of votes coming from the global south. and winnowed down to fifty big ideas which advance to the next stage.
The competition has even gone to special lengths to ensure inclusivity, including giving four ideas “wildcards” into the final 50 from countries that are enabled with less information and communications technology. You can read more about this year’s finalists here.
There are many lessons to be learned and best practices to glean from the experiences of the Global Innovation Competition for those who might be interested in hosting their own global competition aimed at changing the world. To that end, we will be discussing those best practices at our SXSW panel on Tuesday, March 17, and would love for you to join us. Click here for more information.
What is the benefit to organizations and employers in making sure their employees are engaged? Sure, it seems clear that there are positive outcomes for employees themselves, but how does that reflect back on the organizations for which they work?
One of the most persistent problems these days is employee discontent. There are scores of articles written about why and how workers are unsatisfied with their positions, attempting to explain why there is often such a high turnover rate of employment. Among the reasons for this is that employees feel undervalued by the organizations for which they work. Using employee engagement, especially by asking for their suggestions and opinions, allows employees to feel a sense of agency in their workplace. When employees have agency, they feel necessary and important to the process, and are understandably more likely to want to stick around.
As a recent IdeaScale white paper expounds, when the rate of turnover is lower, it ultimately saves organizations money in not having to constantly train new employees. In other words, it is in everyone’s best interest that companies keep their staff happy and involved.
For four other key benefits of employee engagement for employers, click here to download the recent white paper about employee engagement and the City of Atlanta.
Stay tuned for our blog post on how employee engagement makes work better for employees on January 20.
The 2014 Open Innovation Awards winners have officially been chosen! This year we had many wonderful entrants, and we are incredibly pleased to announce the winners in each category.
Department of Labor—Best Engagement Strategy
The Department of Labor is the winner of the Best Engagement Strategy for their ePolicyWorks campaign. The campaign aimed to gather insight about the accessibility of social media platforms and employment opportunities for people with disabilities in STEM fields. Click here to find out more about the Department of Labor and the winning campaign.
Department of Energy—Best Moderation Strategy
The Department of Energy is the winner of the Best Moderation Strategy for their Sunshot Initiative. The Initiative is a national collaborative effort to make solar energy cost-competitive with other forms of electricity by the end of the decade. Click here to find out more about the Department of Energy and the winning campaign.
Scentsy Inc., an Idaho-based candle warmer company, is the winner of the Best Innovation award for their Family IdeaShare campaign. This campaign resulted in, among other things, a suggestion that became the top-selling warmer in Scentsy history. Click here to find out more about Scentsy and their award-winning innovation.
Congratulations to our winners!
Two particular strategies stand out as best practices from which we can all take a lesson: social media engagement and ease of participation. All three of our winners took full advantage of the social media outlets available to them to encourage user contributions. This was especially true with the Department of Labor, whose campaign focused on social media availability for people with disabilities. Additionally, all three made a point of making participation as uncomplicated as possible; involvement is understandably more likely when it is manageable. For example, the Department of Energy’s Sunshot Initiative included step-by-step screenshots of the process for users.
Winners will receive an Apple iPad Mini, a discount on their 2015 IdeaScale subscription, and a stylized and shareable press packet. They will also have the ability to fast track a feature for 2015 and be able to activate one of the higher-end features free of charge. Congratulations again to our winners!
What might your organization do to be more engaging, have better moderation, and strive for the best innovation?
Just southwest of Washington, D.C., across the Potomac River, is the County of Fairfax in Virginia. Home to the CIA and the Office of the Director of National Intelligence, not to mention Mount Vernon, estate of one George Washington, Fairfax County is also home to a thriving parks department known officially as the Fairfax County Park Authority (FCPA).
The FCPA recently concluded a two-month long call to arms for Fairfax County residents to voice their opinions on their parks, as part of a long-standing commitment to evaluate the needs and interests of community members. In summer of 2014, the FCPA started their IdeaScale community out with several park authority generated prompts as conversation points about improvements, prompts like how trials are used and “I would use parks more if…” From those initial starting points, citizens added their own topics.
This seems to have been perhaps the best choice that the FCPA has made: allowing residents to collaborate on ideas that are proposed by other residents, with little or no interjection from the parks authority. For example, when somebody suggested that the county was in need of some baseball complexes to help ease the load on school baseball fields, other members jumped in with suggestions of where potential baseball complexes might fit.
Ultimately the FCPA will have to assess whether those suggestions are realistic or doable with their resources, but it surely shows the strength of crowdsourcing within a community, as all members are entirely invested in the result. It allows those ideas that are the most impactful to the most people to rise to the top based solely on the concerns of those within the community. It also illustrates the FCPA’s commitment to serving their population’s needs, that they would observe the process and not interject with naysaying and impossibilities.
Now that the information gathering stage of the evaluation is complete, the FCPA is honoring and considering the contributions of the populous by developing a survey which will be sent to 15,000 residences in early 2015. From there, the results will be tabulated and action items will be shared, with development of ideas beginning in late 2015. In the meantime, the parks authority is keeping everyone apprised with updates of the process via their website. We look forward to seeing what improvements are most essential to the Fairfax County Park Authority. What kind of changes would you like to see in your community?
Everyone knows that there are numerous reasons to launch a citizen dialogue: it improves the municipal quality of life, it has the ability to source new ideas for improving legislation or regulations, it helps create sympathy and regain trust and support, but it also has another unique benefit to the organizations that decide to engage the voices of their citizenry: it is a chance to educate the public.
In 2012, the City of Huntsville launched a citizen engagement campaign that solicited public feedback on subjects such as park revitalization and improvements to the historic district. And when it later launched an 18-month comprehensive master urban planning initiative that would shape the future of Huntsville for decades to come, they knew that they had to involve the public yet again. But this time their outreach plan was comprehensive: surveys, online citizen engagement community, and what they called citizen academies.
Citizen Academies are offline planning meetings that addressed specific aspects of city planning. The events were free and open to the public and the first one had more than 400 attendees. The series was an ongoing occurrence that included expert speakers who could educate citizens, architects, and employees or anyone else who wanted to support the larger mission.
Some of the subjects were to help citizens understand what was and wasn’t possible within the parameters of the law, city ordinances, and otherwise, so that when suggestions were made in their online communities, the ideators could help to problem solve with all the information.
The other unintended benefit, however, is that when they saw certain suggestions resurface in their citizen engagement community time and again, they realized that these were subjects that they could also treat in citizen academy events. It became an opportunity to educate not just on their own agenda, but on the agenda set by the citizens.
To read the full City of Huntsville story, download the case study here.
Posted in Case Study, IdeaScale
Tagged alabama, citizen academy, citizen dialogue, citizen engagement, city of huntsville, city planning, crowdsourcing innovation, government innovation, huntsville alabama, IdeaScale, Innovation, innovation management, public feedback