Category Archives: IdeaScale

Reserve Your Spot for Our Vendor Risk Management Webinar!

Get tips from our panel of C-suite executives on how to mitigate risk when choosing vendors using the “Trust but Verify” approach.

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Tuesday, June 27 · 11:30am pdt

Trust, But Verify: The Evolution of Vendor Risk Management for Today’s Organizations

Register now!

Hi Coda,

How can you be sure you’ve picked the right vendor? This is a question that business leaders often struggle with—and over the last few years, delegating business needs to vendors has become increasingly easier. Although this act of delegating can improve our experiences in a variety of ways, many of these vendor products and services are directly associated with some security risk to user data.

Join us this month as we discuss Vendor Risk Management with our panel of experts: Paresh Amin, Information Security Officer at Conduent; Ryan Murphy, Information Security Manager at the Irvine Company; and Vivek Bhaskaran, CEO at QuestionPro.

Here’s what you’ll learn:

  • The evolving regulatory landscape regarding Vendor Risk Management, and the practices organizations are adopting to meet these more stringent demands.
  • Current challenges, trends and strategies to effectively build and maintain your Vendor Risk Program.
  • 5 things you can put into practice immediately to start forming the foundation of solid Vendor Risk Management program.

Mark your calendar—we will be holding this discussion on Tuesday, June 27th at 11:30 AM PDT. CLICK HERE to register! Even if you’re unable to attend, register now and we’ll send you the recorded webinar as soon as it becomes available.

Register Today!

QuestionPro, Inc. 1200 Park Place, Suite 290 San Mateo, CA 94403 USA You received this email because you are subscribed to Marketing Information from QuestionPro, Inc.. Update your email preferences to choose the types of emails you receive. Unsubscribe from all future emails

Making surveys lovable again with real Conversations!

We are pleased to introduce Conversational Forms, powered by Artificial Intelligence.

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Hi Coda,

Who doesn’t like filling out surveys? Most people.

It’s true and we both know it. The fact of the matter is, when it comes to surveys, you love to view the responses and gain insights far more than your respondents love to complete them.

Here at QuestionPro, we are making surveys lovable again by introducing Conversational Forms- powered by Artificial Intelligence! We want your respondents to “answer a survey have a real conversation” with you in real-time, and love it!

You can try our new survey chatbot for FREE and start having real conversations with your users visitors and receive valuable feedback and insights!

Try it out and let us know what you think!

Get Started

Sincerely,

Team QuestionPro

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QuestionPro, Inc.

1200 Park Place, Suite 290

San Mateo

CA

94403

USA

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How to Conquer Distance with Collaboration

WAPOLLong distance relationships are never easy. This is especially true of large-scale organizations which are housed in multiple and varied locations. Sometimes differing locations will have differing needs but more often they have similar struggles. Like the Western Australia Police.

The Western Australia Police recently began using IdeaScale as a method of conquering that distance; namely a distance that covers over 2.5 million square kilometers, including 11 districts and 197 police stations in both urban and rural areas. As a result of their Frontline 2020 initiative, the WAP feels more connected and collaborative than ever. The kilometers between are hardly noticeable with the centralized digital meeting spot to recommend better ways of working, solutions to problems, and collaborate with fellows—regardless of physical location. It also allows workers the opportunity to note the similarities amongst themselves, to realize that they are not as isolated as they might physically feel sometimes.

As Deputy Commissioner Steven Brown relayed, one of the best outcomes of Frontline 2020 has been the ability for all members of their workforce to have one central location to identify “the things that make it hard for them to get their jobs done,” things which the Deputy Commissioner says are often easy to fix once they are known. In essence, the program allows for everyone in the community to feel heard and respected in the process. Moreover, the WAP emphasizes their appreciation for the participation of their workforce by responding to every suggestion, and incentivizing with the possibility for small prizes.

In addition to a more engaged, collaborative workforce, the ideas coming from Frontline 2020 have already had a positive impact on the administrative and logistical side as well, saving thousands of hours of work time.

To find out more about the Western Australia Police and Frontline 2020, click here to download the recent case study.

Blog Migration

Greetings IdeaScale followers,

I wanted to let you know that we’ll ’ll be moving our blog to ideascale.com/blog and that your subscriptions will hopefully be going along with us.  This is because, while you will continue to receive email notifications of new posts as before, WordPress.com followers will only see new posts in the Reader. You will not receive email updates unless you subscribe to receive those on your new site here: http://ideascale.com/blog/

Looking forward to sharing lots of new insights and ideas about innovation!

Challenge to Advance Drug Abuse and Addiction Research

image1grayThe most recent statistics show that 7.9 million Americans, 12 or older, used hallucinogens or psychotherapeutic prescription drugs non-medically within the past month (NIDA). Of the approximately 7,898 Americans who use drugs for the first time every day, more than half (52%) are under the age of 18 at the time (NIDA). As of 2012 approximately 23.1 million Americans suffered from drug or alcohol abuse or dependence, while only 2.5 million actually received treatment for their dependence or abuse from a specialty facility. From current addicts to future substance abusers to their families and friends, these issues affect our nation daily.

Part of the National Institutes of Health, the National Institute on Drug Abuse (NIDA) is dedicated to leveraging science in the research and treatment of drug abuse and addiction. As part of their 2016-2020 strategic planning, NIDA is running a series of open innovation challenges targeted to drive advancements in the research of drug abuse and addiction treatment methods, systems, and approaches from outside of their organization and traditional networks. The second challenge of this series is titled, “Harnessing Insights from other Disciplines to Advance Drug Abuse and Addiction Research.”

NIDA will be awarding a prize pool of up to $25,000, including a potential $15,000 for 1st place. Submissions are being accepted through June 30th, followed by a three week judging period, with winners being announced on August 6, 2015. All submissions should describe an innovative concept or technology and how it can be applied to an outstanding question in drug abuse or addiction research. Find full submission requirements and deadlines at the challenge page.

With this open innovation challenge, NIDA wants to reach out beyond networks and researches traditionally associated with drug abuse and addiction to leverage recent advances in research and technology in their own research. This challenge is part of NIDA’s strategic planning for 2016-2020. Seeking innovations that could influence the direction of research for those years, NIDA finds it important to utilize findings in any and all fields that could improve research in drug abuse and addiction. Do you have specialized knowledge that could yield results in their research? Submit today: Insights from other Disciplines Challenge.

Introducing…CauseTech!

introducing causetechEver wanted to change the world from the comfort of your own home? You may have a chance to do just that.

A new global innovation ecosystem will soon make its debut. Utilizing a dedicated community site CauseTech.Net, powered by IdeaScale, the “Succeed Where There’s a Need” campaign promotes social entrepreneurship and aims to aggregate the world’s best and brightest. The focus is specifically on helping UNICEF scale its efforts to meet the ever-growing needs of the poorest and most vulnerable and excluded children across 150 countries.

CauseTech.net suggests five big challenges that the campaign is trying to address: lack of access to water, lack of access to education, lack of access to electricity, lack of access to sanitation, and lack of access to health care. You can also see examples of innovations that are already working to improve these situations, including a self-powered streetlight and a water generator that produces drinking water from air.

UNICEF is joined in partnership by the Business Performance Innovation (BPI) Network and the Global Renewable Energy & Environmental Network (GREEN), as well as a number of other esteemed partners and affiliates. At every level—from an individual who might have an innovative idea to private sector partners who can help fund the scaling of projects—there is an opportunity to support the initiative.

Dr. Sharad Sapra, the director of the UNICEF Global Innovation Center, said of the campaign, “Our development strategy is to be the connector between all the relevant actors in the value chain, to ensure innovative solutions can be successfully implemented and scaled across regions and contexts. Achieving our goal of reaching every child requires disrupting ‘business as usual.’ New ways of thinking have to be developed. Assumptions and strategies must change. That’s why innovation is so important.”

Dr. Sapra talks about CauseTech in this video about the program:

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The platform will allow for ongoing ideation, but will also run timed contests curated by UNICEF Innovation teams. The first official contest will focus on alternative energy solutions for Burundi, a country where only three percent of the population is connected to the electricity grid.

You can find out more by visiting CauseTech.Net.

Strategies for Maximizing Government Employees for City Crowdsourcing

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City governments all have the same goal: to improve their communities for their citizens in a smarter and more creative way. An issue that local government leaders run into is in creating both cost-effective and efficient solutions to issues that citizens think are important. The best source of innovation and new ideas often comes from internally. Harnessing city employees’ wisdom can prove to be the best way to begin improving a city for all members of the community.

Within the employee pool, there are individuals who will rise above the rest, and emerge as innovation leaders. These leaders who are interested and committed to innovative, new ideas for the city will prove to be instrumental in improving cities. Utilizing these individuals as influencers in their respective departments will promote innovation from within.

Another key to promoting and maintaining innovation is recognizing active participants in the community. Identifying those who are involved and participate in generating and contributing ideas is crucial. This will help in boosting employee satisfaction because their opinions are being heard and acknowledged.

The platform for idea generation and discussion must foster open communication among all groups. Employees across departments and levels should be encouraged to communicate their ideas with one another. Further, decision makers should offer input and participate in these discussions as well. This creates a sense of community and accomplishment that will drive participation.

By integrating government employees in coming up with solutions to city issues, decision makers can determine what issues are of most importance and fast track policies that will address those issues first. Read about how the City of Atlanta crowdsourced ideas from their government employees which resulted in ideas that had a potential cost savings of $7.1 million.

What are some other ideas that local governments can use to include employees in generating creative solutions to city issues?

One Weird Thing About Customer Satisfaction

customer satisfactionHere’s one weird thing about customer satisfaction: it may be that your employees have the key to improving it. After all, employees are the people who interact with customers on a day-to-day basis, and are most aware of common concerns amongst customers, as well as improvements that will have the biggest impact. Further, employees have knowledge of the structure and resources of the organization from the inside, so they are better equipped to recommend practical changes.

Banchile Inversiones, a Chilean management company that provides one of the largest mutual funds markets and stock brokerage businesses in the country, has firsthand experience with this phenomenon of employee feedback to improve customer satisfaction. Like many other companies, they had long welcomed employee input through antiquated systems like email and evaluations, but found those systems difficult to scale up. In an effort to continue to gather great ideas, and to ensure that employees felt heard, Banchile started using IdeaScale.

Perhaps their most effective strategy was the extensive planning and design surrounding the implementation of the innovation initiative. Not only did they have a system in place for gathering and evaluating ideas, they also created a comprehensive strategy to stimulate internal engagement. The latter is especially important when you are introducing a completely new feedback system within your company. Banchile had a three-pronged approach: a CEO announcement at annual company meeting; email with a link to the community to every employee; and a method of rewards for involvement.

In addition to this internal marketing approach, the team also responded to every idea that was put forth. Combined, these efforts impressed upon employees an appreciation of their input and incentive to continue to participate.

As a result, Banchile was able to identify five new projects through their first campaign that will help to improve customer satisfaction company-wide.

To read more about how Banchile Inversiones enacted their innovation campaigns, and about the five new projects which were implemented, download our recent case study here.

Why Does the Government Need Innovation Now?

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Innovation seems to be the buzzword these days when it comes to technology, business, policy, and everything in between. The Partnership for Public Service, Deloitte, and Hay Group  recently released their 2014 report on the Best Places to Work in the Federal Government. The top ranked agencies, NASA, the State Department, and the Commerce Department have remained constant for the past two years. These agencies have also consistently ranked higher than their other government counterparts for innovation. Why are government agencies focused so heavily on innovation lately?

As the government is experiencing budget cuts, agencies need innovative ideas to create more efficient and improved services and ways of doing business. However, federal agencies often face a number of challenges other than limited budgets; lack of employee engagement, low levels of employee motivation, traditional policies, and an absence of new ideas all impede an agency’s ability to advance. Focusing efforts on innovation is an opportunity for agencies to address and overcome these challenges.

What are some other reasons governments are innovating?

•Attract more potential employees. Millennials look for workplaces that have reputations of innovation and creativity when looking for jobs

•Increase your employees’ satisfaction by rewarding innovative ideas

•Increase employee engagement with new projects and policies

Read more about government agencies that are working to implement innovation into their ways of doing business and how IdeaScale fostered a platform of ideas that ended up saving the government $42 million by 2014. What opportunities do these agencies have to further improve and to save the government more in the future?

Citizen City Planning

citizen city planningHave you ever had an idea that would make the city you live in better? Chances are you have. Did you have the opportunity to share your idea with the decision makers of your city, and feel like you were heard? Chances are you haven’t, which is kind of strange given that citizen city planning is one of the most effective, useful, advantageous options for city planning.

In an IdeaScale study, three particular advantages to crowdsourced planning were surfaced: quicker changes, less risky changes, and appreciated improvements.

In December, we looked more in depth at a government agency that exemplified the two latter advantages. The Fairfax County Parks Authority recently entered a multiple-stage campaign to acquire ideas, evaluate, and enact improvements to the parks. This campaign will allow for the Parks Authority to be sure that changes are appreciated; after all, if the changes were suggested by citizens, those citizens are likely to appreciate them! Further, if citizens have the opportunity to examine the ideas put forth by the Parks Authority itself, those citizens are more prepared for the potential outcomes and are able to provide input along the way.

While the Fairfax County Parks Authority is moving slowly and steadily through the process, there are definitely instances where the “quicker changes” advantage applies. For example, the planning initiative in Huntsville, Alabama served to affirm some changes which were already in the pipeline, and could be accelerated as a result of confirmation from the population that the ideas were on the right track.

The big question is, seeing evidence of these positive outcomes, why would governments NOT crowdsource with their citizens to make community improvements?

To read more about the benefits of citizen city planning, including specific city examples, download Citizen City Planning: Collaborating with Citizens for a Better City.