Category Archives: IdeaScale

Introducing the CEO of the Internet

webcomic_ceo_awesomeCrowdsourcing, collective intelligence, and group wisdom – these are the things that we look to to govern democracy, but they are also the values that govern the internet. It is the charting of mass movement, a temperature-taking of sentiment and at a very basic level it’s how we decide where to eat, how to look for work, and what decisions are right for our families and ourselves (or just how we get a look at some goofy cat photos that people never fail to supply).

It is, arguably, one of the most important inventions in human history and one of the reasons that it’s so powerful is because it’s shared. But let’s suppose for a moment that it wasn’t. Let’s suppose that there was one blowhard, insufferable, self-important shmuck that was in charge of the whole thing. Can you imagine some of the dross we would be forced to endure?

IdeaScale has imagined that alternative reality and we’d like to introduce you to the CEO of the Internet; the man who is now in charge of all your product reviews, all matching profile data, all customer information – anything that you used to go to the internet for – now you can go to Dirk Netscape. Take a tour of his day-to-day here: http://bit.ly/14qP3LV

If you have any additional questions about the CEO of the Internet (maybe you want to get an opportunity to interview, find out where he’ll be popping up next), let us know.

What is your favorite crowdsourced information? What would you invite Dirk Netscape to do for you in place of the crowd?

Swarmsourcing: Asking the Crowd to Predict the Cicadas’ Emergence

OLYMPUS DIGITAL CAMERACicadas are known for three things: the shrill buzz of their song, their remarkable size, and their extraordinary 17-year lifecycle. The North American Magicicada spend the majority of their life (seventeen years) underground as nymphs, but in their seventeenth year, when the ground is 64°F eight inches beneath the surface, the cicada emerges aboveground to breed and feed. It will take a week before the cicadas shed their last skin and finally become adults.

Another remarkable aspect of the cicada is how little we know about them and how hard their behavior is to predict – especially when they’ll arrive and we can begin observing them in earnest. So now, WNYC in New York is inviting “armchair scientists” from the Northeast to help anticipate their arrival.

WNYC’s project site invites people to build their own homemade sensors (about $80 in parts and two hours to build) or buy one (for less than $8) and report in results. As long as the readings can start coming in by mid-April, then the readings will be helpful. People simply log in to the site, input their results, and mark down their exact address so that experts can analyze the map of information and hopefully better predict cicada activity.

The great thing about this project is how well it empowers the crowd to participate in a subject that they might care about by making it seem easy. A ground temperature reader that I can either build or order for less than $8 makes it seem like there’s no reason NOT to participate if I love things like BBC’s Planet Earth or even simply looking for an extra project for a high school biology class.

Are you excited to hear the song of between one million to five million in your acre of backyard? What are some other exciting amateur backyard crowdsourcing projects?

What Can’t the Crowd Do?

4752989186_27f20caac8_oThe margin of things that you have to do without the crowd seems to be slimming. They can run your errands, perform your music, and author you a book in emoji. People are parceling out tasks and learning what it truly means to micro-manage on a macro level, because of the success of crowdsourcing. And not to get too postmodern on you, but now the crowd can also help you manage… crowdsourcing.

That’s part of what Rob Hoehn spoke about when he presented at Crowdopolis last month: behaviors that you want to encourage in your members, administrators, and moderators. Responsibilities and goals that can be managed by the few, can also be supplemented and improved with the help of the group.  But what behaviors should you focus on and why? And can you really get the crowd to participate?

Let’s just focus on two of the behaviors that we’re looking to encourage in crowdsourcing communities:

Engagement:
You need to keep members coming back. You don’t want them dutifully to create their member profile and then never log in again, but how do you keep them interested? How do you make them want to return? This is probably one of the questions that we get most often.

Aligning to Goals:
Help your crowd help you. Opening a forum for communications is all well and good, but what you may find surprising is that the communities that simply say “give me whatever ideas you have” in the spirit of openness and freedom, don’t perform as well as the communities that specify what they’re looking for (i.e. cost-savings, sustainability practice suggestions), etc. How do you encourage that behavior? Tune into our webinar to find out.

That’s just a preview of what we’ll be sharing on April 2nd at 10 a.m. PST – we’ve got five key behaviors and suggestions for achieving them that Rob Hoehn will be sharing in last month’s Crowdopolis  presentation – reprised here specifically for you (complete with The Office references as illustrative examples). If you’re interested in gamification, engagement behavior, badges, or catching up on some industry research, you can register for the webinar “There is No ROI on Understanding Alone” here.

What other behaviors would you like to learn about? How do you encourage your crowd to help you?

Hot Topic: Community Engagement

4959657395_21e26e2df2_oIdeaScale often receives questions about best practices and ideas for generating exciting community engagement. The questions go something like this:

-How do you get people to join a community?
-How do you get members to contribute to a community?
-How do you keep them coming back?
-How do you up-level the quality of contributions that we’re bringing to the table.

We do a lot of industry research, but we also like to put these questions back to our clients who have built successful, long-term communities and ask them what they’ve learned. We’ve been gathering those responses for a little while and are eager to share what we’ve learned with our larger community of subscribers since these best practices will go a long way to optimize any crowdsourcing effort.

IdeaScale has assembled the common responses into a share-able one-page document that can help launch or adapt communities. We’ve given examples of how other customers have tailored these solutions to their communities, but if you want a chance to brainstorm ideas on what might work best for your community, we’d love it if you wanted to start the conversation here.

Download the Community Engagement Tip Sheet here.

How do you engage your communities? What is the best way to keep them coming back for more?

Veronica Mars: Crowdfunding By Numbers

148376421_25e281e28d_oLet’s talk a little about crowdfunding history.  It was made last week and was enormously gratifying if you were a television nerd of my ilk. Yes, I’ll admit that I’m a fan of the almost eight-years-gone high school noir Veronica Mars.  Now – after a prolonged hiatus, show creator, Rob Thomas, and the original cast have banded together to realize the dream of a Veronica Mars feature length film ten years after the show started. Yes, I donated to that campaign first thing that morning and yes, I was glad when (before the close of the day) I could celebrate knowing that it was going to be made as it crossed the $2 Million goal in 11 hours.

Now, as happy as I am to see this happen, there have been numerous goodhearted harrumphs from several corners (including from fans): “if only I could crowdsource my student debt away” or “we had to sweat for sixty days for our nonprofit to get a measly 5k” and finally “all that money is just headed back to Warner Bros? Have we ruined the power of crowdsourcing?”

As Malcolm Gladwell can tell you, success is not just about hard work and it’s also not just about luck – it’s a confluence of especially-calibrated circumstances (some that people can control or contribute to and some that they can’t).

So let’s consider this:

-The average cost for an episode of television is about $1.5 Million. If Veronica Mars was near this budget at 64 episodes, that’s a $96 Million investment in building that audience. Over three years of hours and hours of labor to make a forty-five minute teen drama possible 64 times. At no point was reaching their Kickstarter goal “free money.” Warner Bros. invested $96 Million in making that happen almost ten years ago.
-According to Wikipedia, in its first season, Veronica Mars garnered an average of 2.5 million viewers per episode. 22 episodes. That’s a platform that reached 55 million people in its first season. But that doesn’t mean that every show would command that kind of response. I challenge someone to get a Desperate Housewives movie together. The viewer base may be large enough, but they’re not fanatics. 
-Veronica Mars’ target audience was a teenaged one. Now that audience is grown and some of them have grown their careers, as well. The average income of a 25 to 34 year old is just over $50,000/year. That makes room for a disposable income – with the majority of backers donating just $35.

Any group that can boast they’ve spent nearly $100 Million reaching an audience of nearly 60 Million reflects a lot of work and will likely be capable of moving mountains on Kickstarter. But it does require an extra secret sauce of fanatic evangelists (everyone predicts that Joss Whedon will empower his audience next, but he’s already smacked down that claim). Let’s just remember that the $2 Million wasn’t “easy money” nor is it ever going to be “inevitable money.”

In its first four-and-a-half hours, the Kickstarter campaign raised $1 million dollars and in less than twelve hours, it raised more than $2 million. The highest-funded Kickstarter film project apart from this one raised less than $600,000. This is a landmark and will certainly be reviewed for some time to come. This may change the model of audience testing, production launch, and more. Maybe both negatively and positively. That’s largely dependent on what projects continue to emerge. And with the Veronica Mars campaign set to close on April 12 and the numbers still increasing, I remind everyone that the story isn’t quite concluded yet either.

What do you think the Veronica Mars campaign will mean for film and television? What else can small groups do to be successful?

Learn from IdeaScale: Engagement Behaviors to Cultivate

613445810_95f712caa1_oJust a few weeks ago IdeaScale enjoyed the opportunity to speak in front of a crowd of crowdsourcers (crowdsorcerors?) at New York’s Crowdopolis. We were privileged to speak alongside numerous well-known industry gurus, client adopters, and social intrapreneurs and even though it’s been over for a few weeks, we hope that it’s given the other attendees some things to think about.

IdeaScale’s presentation at Crowdopolis focused on incentivizing five key behaviors that lead to community engagement success. Now, some of the behaviors themselves might not be rocket science (I’m almost certain at least ten other speakers talked about the importance of “defining goals”), but finding ways to encourage those behaviors so that the crowd helps you become successful – well, that’s what we spent our time talking about.

Because we heard a lot of interest from people on the subject of gamification when it came to crowd behavior, Rob Hoehn will be sharing his presentation from Crowdopolis (complete with The Office references as illustrative examples). If you’re interested in gamification, engagement behavior, badges, or catching up on some industry research, you can register for the webinar “There is No ROI on Understanding Alone” here.

What behaviors do you want to see encourage? What incentives have you seen work best?

Growing Needs, Limited Resources: 3 Reasons Crowdsourcing is Of An Age to Best Serve Nonprofits

4285422258_926b869b36_oHere’s an interesting piece of information:

For eight years in a row, the majority of nonprofits surveyed by Guidestar reported an increase in demand for their services. At the same time, the Nonprofit Finance Fund reported that a weak economy was impacting nearly every nonprofit’s operations. 

Nonprofits, in spite of being an employer of nearly 10% of America’s workforce, often have to face daunting challenges in order to deliver the quality of services that the public requires. And although the practice of crowdsourcing is far from new, it has now acquired a maturity that empowers nonprofits that use it with a new instrument of efficiency in the face of these challenges. Why?

1.    We are in a digital age

The United States has reached nearly 80% internet penetration in its population and all of the crowdsourcing processes are available online: voting, suggestions, information sharing, feedback, etc.

2.    Micro-everything is now practical

Micro-giving, micro-financing, micro-volunteering. Chunking up the work and assigning it to a remote task force is now not only possible, it is practical. A lot of the smaller tasks that the crowd would like to assist with is possible from a desk and in the small chunks of the day that would otherwise be unoccupied.

3.    Transparency is the expectation

Whether it’s for-profit or non-profit, the public wants to believe that they have a clear view of what’s going on in an organization. They want to be able to have insights and they want to be able to access that information at any time. Because of digital maturity and the ubiquity of the practice, the audience is ready to engage at all times.

For these reasons and many more, crowdsourcing is now uniquely suited to serve the nonprofit sector. We hope you’ll join our complimentary webinar on the subject and we’ll take some time to explore how Cerebral Palsy Alliance (in specific) is innovating and improving with the help of the crowd. Register here.

How can the crowd serve your non-profit? How do you think crowdsourcing will continue to evolve?

First Kickstarter Film to Win an Academy Award

inocente-1In the vital and exciting mood of SXSW and the invigorating artistic spirit that thrives there, I’d like to share the film that won best documentary short subject: Inocente. It was one of the first films whose successful Kickstarter campaign led to an Academy Award.

The film opens with a shot of the film’s subject, Inocente, her boldly illustrated eyes that have been highlighted with make-up and paint and they lead with a short introduction from the artist we will spend the rest of the movie with:

Dear people of the world… I’m not just a girl, I’m a girl who likes to jump in puddles and likes flowers. Just because I’m homeless doesn’t mean that I don’t have a life.

The film shares the story of Inocente a homeless youth in San Diego as she creates art for a gallery show sponsored by A.R.T.S. (an art workshop for at risk youth). Now, admittedly, with subject matter like that there’s no way that the heart strings were going to remain un-tugged, but it is an uncommon film in that with such difficult themes, the film is never sensational or dramatic, but is instead intimate and personal and feels very authentic. It is not surprising to me that it scooped an Oscar.

Granted, the Kickstarter campaign asked for a modest sum of money to type up the loose ends of filming (creating HDCam tapes, Digibeta tapes, Blu-rays, and DVDs in the correct formats for TV and community film screenings) and was therefore not a film that covered every expense with crowdfunding, but perhaps with its success that might be something that we see in the future. It was also partially a product of Shine Global, which is “a 501(c)3 non-profit film production company dedicated to making films and other media aimed at raising awareness, inspiring action, and promoting change” making it particularly well-suited for Kickstarter. The filmmakers themselves are seasoned in the business (and have previously been nominated for awards), so it’s not so much an underdog story as much as it is a story about the changing collaborative process in the world of indie film.

I think anyone who watches the film will be glad that they succeeded. You can rent or download the film on iTunes.

What other things make the Inocente film a great candidate for a crowd venture? How is the face of independent film shifting with these new possibilities?

Join Us at SXSW

4170925840_7b633bc68a_oIdeaScale is looking forward to traveling to SXSW tomorrow. We’re going to be in town and available to answer questions about our solution, best practices, and crowdsourcing trends.

SXSW is an interesting event – it brings together a wealth of industries and their leaders and somehow knits them together through the language of digital technology and engagement.

And somehow, they manage to make a business world and what could be characterized as a bunch of nerds and well… they make us look cool…

…because it’s hard to get on the agenda without being revolutionary or at least highly innovative. Generally the conversation is not celebrating the work of a single person, but instead the work of a movement.

There are lots of things that we’re excited to see at SXSW, but we’ve listed a few of the events that we’re particularly interested in attending.

Why Public Policy Should Matter To Your Start Up
Friday, March 8, 3:30 p.m.
Senator Moran will discuss the policy challenges startups face and how the startup community can engage with policy makers to enable innovation and help economic growth.

The Learn to Code Movement:
Friday, March 8, 5 p.m.
By 2018, there will be more than 1.4 million job openings in the IT sector.

DIY: How Crowdsourcing Has Saved Independent Film
Saturday, March 9, 2 p.m.
Today, filmmakers have the unprecedented ability to harness their greatest resource – their communities.

Al Gore on the Future
Saturday, March 9, 3:30 p.m.
This year, he plans to shake things up again by exposing the six critical drivers of global change explored in his new book, The Future: Six Drivers of Global Change.

Best Practices for Outsourcing & Integration
Sunday, March 10, 11 a.m.
Hold a discussion covering the benefits of using outsourced resources and how to improve going forward

Shut Up & Take My Money: LEGO Does Crowdsourcing
Monday, March 11, 3:30 p.m.
LEGO CUUSOO allowed acute demand to emerge overnight, and when it did, production resources in the traditional manufacturing company remained fixed and finite.

Curation + Crowdsourcing + Creation = Love
Monday, March 11, 12:30 p.m.
The ModCloth Story of customer collaboration.

Crowdfunding: A Catalyst for Local Economic Growth
Monday, March 11, 5 p.m.
At a time when funding from local, state, and federal governments is spread thin and credit is increasingly harder to come by, crowdfunding has demonstrated that collective and collaborative efforts of individuals can fuel significant change within America’s communities.

If you are interested in joining us for discussions or a chat over a margarita, please email me at Jessica.day@ideascale.com. We’ve got a list of good spots to visit (both SXSW-scenes and off-the-beaten-path locations).

What are you looking forward to at SXSW? What do you think will continue to power innovation in the interactive world?

Emojis are Now in the Library of Congress

whale_largeThe Library of Congress has now included a crowdsourced and crowdfunded project, the results of which are called Emoji Dick. Originally launched as a publishing project on Kickstarter, Emoji Dick sought funds to translate Melville’s Moby Dick into Japanese emoji Icons using Amazon’s Mechanical Turk workforce. It worked in two stages:

1)     Every sentence was translated three times for five cents each

2)     Every sentence had the translations voted on for two cents a vote to identify the best one.

It took just over 1,000 hours to convert Melville’s classic and now Benenson, the New Yorker that originally dreamed up the idea, is selling the real world publication for as much as $200 (for the hardcover). Quite a price tag for something that cost just over $3,500 in Kickstarter funds to create with the help of 800 other people! The quotes that Benenson is using to promote the book are interesting (and amusing) choices, ranging between:

“…[Emoji Dick] highlights the innovative ways in which the labor pool of bored internet users is being tapped to complete complex tasks.”

-Telegraph UK

OR

“That’s astoundingly useless.”

-Alex M, BoingBoing.net Commenter

Because Emoji Dick really does highlight both of these facets in the field of crowdsourcing: the vastness of possibilities presented by a working and engaged crowd… as well as the apparent frivolity that those efforts are often directed toward.

In any case, it will be interesting to track what fruits Benenson reaps from this novelty project and what other books might follow Emoij Dick into the Library of Congress.

Also – for a laugh, you can find a list of Emoji book titles here.

What other emoji works would you like to see? What’s the most frivolous crowdsourced task ever assigned in your opinion?